Policies
Privacy and your information.
We ask for the information needed to manage profiles, enquiries, reviews and introductions. Private contact and enquiry details do not belong in public profiles.
Public profile information
Published profiles show the teaching details, suitable approved photographs and venues intended for public use. Private residential addresses, contact evidence, account details and source records remain restricted.
Learner enquiries
We use your name, email and lesson requirements to manage your chosen enquiry and give you private access to its progress. Contact details are shared only when the introduction is completed. Avoid sharing medical histories or information unnecessary for arranging lessons.
Children and young people
A parent or guardian arranges enquiries for learners under 18. We use age bands and practical learning requirements rather than publishing a child’s name, contact details or sensitive information.
Reviews
Your permitted display name and approved review are public. Your email and any private evidence are restricted. Email confirmation, a recorded introduction and evidence of tuition are different checks and are described separately.
Accounts and service messages
Account access, confirmation, offer and payment messages are used to operate the service. A private link grants access to a particular record and should not be shared. Marketing choices are separate from service messages.
Measurement and cookies
We separate operational records from optional measurement. Analytics must not contain full postcodes, coordinates, contact details, private messages or private access links. Essential cookies support security and your session. Optional measurement follows your cookie choice. With permission, we record page visits, active time, scroll depth and actions such as search choices and enquiry steps. We do not record your screen, keystrokes, typed answers or private messages. Country is used only where a trusted source supplies it. Browsing records are kept for up to 90 days; withdrawing optional consent stops collection.
Requests and retention
Contact us to ask about access, correction, restriction, removal or a privacy concern. We retain records only where needed for the service, legal duties, financial reconciliation, complaints or proportionate evidence. Removing a public profile does not require deletion of financial and service records that must be kept.